Refund policy

Returns & Exchanges

At TOOSH, we want you to love your boardies and get the right fit the first time. Our boardies are designed to fit true to size, so we recommend sticking with your usual size and checking our Size Guide against your measurements before ordering.

Size Exchanges

Need a different size? No worries.

We offer size exchanges within 7 days of your order being delivered, subject to stock availability.

To be eligible for an exchange, your boardies must be:

Unworn and unwashed
In their original condition
With all original tags and hygiene stickers attached
Free from makeup, fake tan, deodorant, sunscreen, pet hair or any marks

Customers are responsible for the cost of returning the item to TOOSH.

A $9 replacement shipping fee also applies to Australian size exchanges to cover postage of your new size. This will need to be paid before your replacement is sent.

Once we've received and inspected your return, we'll arrange your exchange and send your new size as soon as possible.

To request a size exchange, please email tooshsurfwear@gmail.com with your order number and the size you'd like to exchange for. We'll send you the return instructions and next steps.

If your requested size is unavailable, we'll contact you to discuss the available options, which may include a refund or store credit.

International Exchanges

International customers are responsible for all shipping costs associated with an exchange, including returning the original item and shipping the replacement item.

Please contact tooshsurfwear@gmail.com before sending your item back so we can arrange your exchange and confirm the replacement shipping cost.

Change of Mind

As a small business, we do not offer refunds for change of mind.

Please check our Size Guide and your measurements carefully before placing your order. Our boardies are designed to fit true to size, so there is no need to size up.

If you're unsure which size to choose, email us before ordering and we'll happily help you find the best fit.

Faulty or Incorrect Items

If you've received a faulty item or we've accidentally sent you the wrong item, please email tooshsurfwear@gmail.com within 7 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos of the item

If your item is confirmed to be faulty or incorrect, TOOSH will cover the associated return and replacement shipping costs and arrange a replacement. If a suitable replacement is unavailable, we'll arrange an appropriate refund.